Welcome to Melbike

Return Policy

1. Return Eligibility

Items must be returned within 30 days of purchase, unused, in original packaging, and with proof of purchase.
Electric bicycles with more than [ 5 km] on the odometer are not eligible for return unless defective.

2. Return Process

Initiating a Return: Contact us at info@melbike.com.au with your order number and reason for return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds and Exchanges

Refunds: Approved refunds will be issued to the original payment method within [10-14 business days].
Exchanges: If you wish to exchange your item, contact us with the details of the item you wish to exchange.

4. Non-Returnable Items

Items marked as final sale or customized products are non-returnable.

5. Warranty Returns For items covered under warranty, please refer to our Warranty Policy or contact us to initiate a warranty claim.

Contact Us For return inquiries, contact Melbike Email at: info@melbike.com.au.