Return Policy
1. Return Eligibility
Items must be returned within 30 days of purchase, unused, in original packaging, and with proof of purchase.
Electric bicycles with more than [ 5 km] on the odometer are not eligible for return unless defective.
2. Return Process
Initiating a Return: Contact us at info@melbike.com.au with your order number and reason for return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds and Exchanges
Refunds: Approved refunds will be issued to the original payment method within [10-14 business days].
Exchanges: If you wish to exchange your item, contact us with the details of the item you wish to exchange.
4. Non-Returnable Items
Items marked as final sale or customized products are non-returnable.
5. Warranty Returns For items covered under warranty, please refer to our Warranty Policy or contact us to initiate a warranty claim.
Contact Us For return inquiries, contact Melbike Email at: info@melbike.com.au.